These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "you", "your") and Adret Retail Private Limited ("Kapiva", "Company", "we", "us", "our"), governing your access to and use of the platform at www.kapivaclinics.com and any associated mobile applications, sub-domains, APIs, or related digital services (collectively, "the Platform").
These Terms are to be read alongside our Privacy Policy and any other policies published on the Platform from time to time, all of which are incorporated herein by reference.
This TOS is an electronic record in terms of Information Technology Act, 2000 and generated by a computer system, and does not require any physical or digital signatures.
"Platform" means the website www.kapivaclinics.com, any associated mobile application, and all related digital interfaces used solely for booking in-person clinic appointments.
"User" means any individual who accesses, registers on, or uses the Platform to book or manage an in-person Appointment.
"Practitioner" means any qualified Ayurveda doctor or AYUSH-registered healthcare professional who conducts in-person consultations at a Kapiva Clinic.
"Clinic" means any Kapiva owned, leased, operated, licensed, or affiliated physical clinic location listed on the Platform at which in-person Consultations are conducted.
"Appointment" means a confirmed booking made through the Platform for any in-person service or session offered at a designated Clinic on a specified date and time.
"Consultation" means any in-person clinical interaction, examination, assessment, therapy session, or advisory session between a User and a Practitioner that takes place exclusively at a physical Clinic following a confirmed Appointment.
"Health Data" means any personal health information, including medical history, symptoms, or health intake responses, submitted by a User through the Platform or provided to a Practitioner during a Consultation.
"Services" means the online appointment booking and scheduling services offered by Kapiva through the Platform.
By accessing or using the Platform, you represent and warrant that:
You have read, understood, and agree to be bound by these Terms in their entirety;
You are at least 18 years of age, or are accessing the Platform with the explicit consent and supervision of a parent or legal guardian;
You possess the legal capacity and authority to enter into this Agreement;
You will use the Platform solely for the purpose of booking in-person Clinic appointments and for other lawful purposes consistent with applicable law;
All information you provide is true, accurate, current, and complete; and
You are not legally prohibited from accessing or using the Platform under any applicable law.
Age & Legal Capacity
The Platform is intended for individuals who are at least 18 years of age. Persons under 18 may only use the Platform through a parent or legal guardian who accepts these Terms on their behalf. By booking an Appointment for a minor, the guardian accepts full legal responsibility for the minor's attendance and all outcomes arising from the in-person Consultation.
Account Creation
Certain features of the Platform require account registration. You agree to:
Provide accurate, complete, and current registration information;
Keep your login credentials strictly confidential and not share them with any third party;
Notify Kapiva immediately at kapivaclinics@kapiva.in of any unauthorised access to your account; and
Accept full responsibility for all activities conducted under your account.
You agree not to, directly or indirectly:
Use the Platform for any purpose other than booking in-person Appointments at Kapiva Clinics;
Attempt to use the Platform to solicit, receive, or facilitate any form of remote or online medical advice or consultation;
Impersonate any person or misrepresent your identity, health status, or contact information;
Submit false or deliberately misleading personal or health information;
Book Appointments with no genuine intention to attend, or engage in repeated no-show behaviour;
Use automated scripts, bots, scrapers, or data mining tools to access or extract data from the Platform;
Attempt to gain unauthorised access to the Platform, its servers, databases, or any Clinic systems;
Introduce malware, viruses, or any other harmful code into the Platform;
Harass, threaten, or abuse any Practitioner, Clinic staff, Kapiva employee, or other User.
All information provided on this Platform is for general educational and informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Content on this Platform does not establish a doctor-patient relationship.
Ayurveda is a traditional system of medicine recognised by the Government of India under the Ministry of AYUSH. Consultations at Kapiva Clinics are conducted by qualified practitioners holding recognised BAMS or equivalent degrees with valid AYUSH council registrations.
You acknowledge and agree that:
Ayurvedic consultations are NOT a substitute for allopathic (modern) medical treatment, emergency care, surgery, or other conventional medical intervention;
In-person Consultation is based solely on the information you disclose to the Practitioner at the time of the visit;
Ayurvedic recommendations may not be suitable for all individuals and may interact with existing medications or conditions;
You are solely responsible for disclosing all pre-existing conditions, ongoing medications, allergies, and relevant health history;
No specific health outcome, cure, or result is guaranteed by Kapiva or any Practitioner.
Booking & Confirmation
All Appointments are subject to Practitioner and Clinic availability. A booking is confirmed only upon receipt of a written confirmation (via email or SMS) to your registered contact details. It is your responsibility to review the confirmed date, time, Clinic address, and Practitioner name.
Cancellation
To cancel a confirmed Appointment, you must do so through the Platform before the scheduled time. The following rules apply:
Cancellations must be made through the Platform;
A confirmed Appointment that is not cancelled prior to the scheduled time will be treated as a no-show;
Kapiva reserves the right to restrict or suspend booking privileges for Users who repeatedly fail to attend or cancel Appointments.
Payment at the Clinic
The consultation fee applicable to your Appointment will be displayed on the Platform and/or confirmed by the Clinic. Any dispute regarding clinic fees, payment receipts, or charges must be raised directly with the Clinic.
Attendance & Conduct at the Clinic
When attending a Kapiva Clinic, you agree to:
Arrive on time. Arrivals more than 15 minutes after the scheduled Appointment time may be treated as a no-show;
Bring any relevant medical records, existing prescriptions, or diagnostic reports;
Treat all Practitioners, Clinic staff, and other patients with respect;
Comply with any Clinic rules, infection control measures, or health and safety protocols;
Not attend the Clinic if you have active symptoms of a contagious illness unless directed to do so by a healthcare professional.
All Intellectual Property Rights in the Platform including its design, software, source code, databases, trademarks, logos, and all Content are owned by or licensed to Kapiva. Nothing in these Terms transfers any Intellectual Property Rights to any User.
Kapiva grants you a limited, revocable, non-exclusive, non-transferable licence to access and use the Platform solely to book in-person Appointments at Kapiva Clinics, in accordance with these Terms. You may not sublicense, sell, exploit, or create derivative works from the Platform or any of its Content.
The collection, use, processing, and storage of your personal data and Health Data is governed by Kapiva's Privacy Policy, which is incorporated into these Terms by reference.
By submitting health intake or personal health information through the Platform, you consent to Kapiva collecting and processing such data solely for:
Preparing for and facilitating your in-person Appointment;
Maintaining records of your Appointments and health intake submissions;
Improving the quality and safety of the booking service;
Complying with applicable legal and regulatory obligations;
Communicating with you about your Appointments and related administrative matters.
Health Data will be shared with the relevant Practitioner and Clinic staff to the extent necessary for your Consultation. It will not be used for marketing without your separate, explicit consent.
THE PLATFORM AND ALL BOOKING SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KAPIVA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE INDIAN LAW, KAPIVA, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CLINIC PARTNERS, AND PRACTITIONERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM:
Your use of or inability to use the Platform or Booking Services;
Any in-person Consultation or clinical advice provided by a Practitioner;
Any health outcome or adverse event arising from a Consultation;
Your failure to disclose accurate or complete health information;
Any injury, accident, or loss occurring on Clinic premises;
Any payment dispute between you and the Clinic;
Any Force Majeure Event or third-party service failure.
You agree to indemnify, defend, and hold harmless Kapiva, its affiliates, directors, officers, employees, Clinic partners, and Practitioners from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:
Your breach of any provision of these Terms;
Your use of the Platform or attendance at a Clinic;
Any false or misleading information you provide;
Your violation of any applicable law or third-party right; or
Any misconduct by you on Clinic premises.
Kapiva shall not be liable for any failure or delay caused by events beyond its reasonable control, including acts of God, natural disaster, epidemic, pandemic, government orders, Clinic closures mandated by authorities, power failures, or internet disruptions ("Force Majeure Event"). If an Appointment is cancelled due to a Force Majeure Event, the User will be notified and may re-book through the Platform.
In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Kapiva has designated a Grievance Officer.
The Grievance Officer shall acknowledge complaints within 24 hours and endeavour to resolve them within 30 days. Users are encouraged to first attempt to resolve concerns informally by contacting kapivaclinics@kapiva.in.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms that cannot be resolved informally shall be referred to and finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended), before a sole arbitrator mutually agreed upon by the parties, with proceedings conducted in English at Bengaluru, Karnataka, India.
For any matters not resolved through arbitration, both parties submit to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.
Kapiva may revise these Terms at any time. Updated Terms will be posted with a revised date. Material changes will be notified to registered Users by email or in-Platform notification where reasonably practicable. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.
If you do not accept a change, you must stop using the Platform and may request account deletion at kapivaclinics@kapiva.in.
For any questions or concerns regarding these Terms of Service, please contact us:
Registered Address: Sy. No.16/1 and 17/2, Vaishnavi Tech Park, Ambalipura, Varthur Hobli, Varthur, Bengaluru, Karnataka 560102
Email: kapivaclinics@kapiva.in
Phone: +918792592233
