This Privacy Policy ("Privacy Policy") sets out the privacy practices of Adret Retail Private Limited (hereinafter referred to as "Kapiva", "We", "Us", "Our") with respect to the usage and operation of the services offered via website www.kapivaclinics.com, associated mobile sites, mobile applications (collectively, the "Platform"), to provide medical care solutions to our clients ("Services").
This Privacy Policy describes how we collect your information for providing the Services, including those who access some of our Services but do not have accounts ("Visitors") and those who may purchase Services sold via, or advertised on, the Platform and/or pay a monthly service fee to subscribe to the Service ("Members").
Please note that this Privacy Policy does not apply to information that You provide to, or that is collected by, any third-party through the Platform, and/or any third-party sites that You access or use in connection with the Services offered on the Platform. We request you to go through this Privacy Policy and the Terms of Use carefully before you decide to access the Platform and avail the Services.
When you enter the Platform, you shall be required to provide certain personal information when you sign up for the Services. Such personal information may include, without limitation:
Your name
Address
Email-id
Telephone number
Billing information
We also collect information regarding the type of personal computer/mobile devices & tablets/any other digital device used to access our Services or application being used to access the Services.
We do not have any control over the third parties' use of any personal information you provide when placing such an order. Please exercise care when doing so. We recommend that you familiarize yourself with the privacy and terms of use policies of any other company(ies) whose web sites you may access from the Platform.
We use "Cookies" to collect information which includes, without limitation, third-party cookies like Google and Facebook. Accepting Cookies is not a prerequisite for using the Platform. We would, however, like to point out that the Cookies are important for marketing and analytics. You can accordingly select if you wish to activate or deactivate Cookies using the settings available in your browser.
Cookies are small pieces of information stored by your browser on your computer's hard drive, at the Platform's request. The Cookies are used primarily for the following purposes:
To keep track of temporary information
To register you in special programs
To remember the information you shared
To store your preferences and settings on your device
To help us understand the size of our audience and traffic patterns
To collect and record information about what you viewed on the Platform
To understand and improve how our Services perform
To collect data about your online activity and identify your interests for advertising purposes
If you are uncomfortable with the collection of such information through the use of Cookies and Beacons, we recommend disabling these features through your browser preferences.
The personal information collected from you during the registration process (or at any other time) is used primarily to provide and improve Services. This includes using the personal information to process the order placed by you.
We use your data, also within the framework of data analysis, for advertising and market research, in particular for the following purposes:
Classification into various target and user groups within the framework of market research
Findings on various target groups and their respective usage habits and shopping interests
The execution of advertising to existing customers
The execution of direct marketing, e.g. in the form of newsletters
The planning, execution and success monitoring of personalised advertising
Findings as to how our services are used (usage analysis)
We do not sell, rent, or otherwise disclose personal information about you, except as described in this Policy. We may share non-personal information, such as aggregate data and usage information with third parties.
We may disclose Personal Information, if required to do so, by Law or in the good faith belief that such disclosure is reasonably necessary to respond to legal processes. We may disclose Personal Information to Law Enforcement Offices, third party Rights Owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy.
We may further share information about you with a third party if we believe that sharing is reasonably necessary to:
Comply with any applicable law, regulation, legal process or governmental request
Enforce our agreements, policies and terms of service
Protect the security or integrity of our products and services
Protect our users or the public from harm or illegal activities
Prevent, detect, mitigate, and investigate fraudulent or illegal activities related to the Platform
By using the Platform and/or by providing your Information, you consent to the Collection and Use of the Information you disclose on the Platform in accordance with this Privacy Policy, including but not limited to your Consent for sharing your Information as per this Privacy Policy.
We share information about you with third parties when you give us consent to do so. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what Information we collect, how we use it, and under what circumstances we disclose it.
If you have given consent for the processing of your information, you may withdraw it at any time. Withdrawal has no effect on the lawfulness of the processing of your information which took place before such withdrawal.
Access and Update your Information: You can update your profile information within your profile settings.
Delete your Information: Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
Request that we stop using your information: You can opt-out of our use of your information for marketing purposes by contacting us at kapivaclinics@kapiva.in.
Opt out of Communications: You may opt out of receiving promotional communications from us by using the unsubscribe link within each email.
We will store your usage data as long as is necessary for the purposes named in the Privacy Policy, especially for the fulfilment of our contractual and legal obligations, or until such time when you request for its deletion.
We may also store your personal data for other purposes if or as long as the law allows us to store it for particular purposes, including for defence against legal claims. If you delete your customer account, we will delete all the information we have stored regarding you.
Our Platform is not directed to children under the age of 18. We do not knowingly collect, use or disclose personally identifiable information from anyone under 18 years of age. If we determine upon collection that a user is under this age, we will not use or maintain their personal information without the parent/guardian's consent.
If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 18, we will make reasonable efforts to delete such information from our records.
Our Platform has stringent security measures as applicable to protect the loss, misuse, and alteration of the information under our control. Once your Information is in our possession, we adhere to strict security guidelines as required under applicable laws.
We reserve the right to revise, amend, or modify the Privacy Policy and our terms of use, and our other policies and agreements at any time and in any manner. When we post changes to this statement, we will revise the "last updated" date at the top of the statement.
If there are material changes to the statement, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this policy.
If you have any questions about this Privacy Policy or the practices described herein, you may contact us:
Email: kapivaclinics@kapiva.in
Phone: +91 87925 92233
